A continuous review of all documentation to ensure our standards of service are maintained.
A random selections of recordings is reviewed on a continuous basis to ensure our standards of service are maintained.
Continuing education on every level of skill must be completed every month. This includes, but is not limited to 4 EMD assignments, Language Line refresher, Map Info assignments, Coles reverse Directory assignments, Procedure review.
Every day Every tour must complete a TTY test to keep their skills current and ensure the TTY is in proper working order.